12th Report of 2nd ARC (Administrative Reforms commission)
The second (2nd) ARC i.e. Administrative Reforms Commission's 12th report dealt
with Citizen centric administration. 2nd Administrative Reforms Commission's
chairperson was Veerappa Moily.
Some key elements of citizen centric approach
Some core principles of citizen centric governance are as follows:-
- Accessibility- Government services and information should be accessible to
all citizen.
- Transparency- Government ensure information is readily available to all
the citizen.
- Rule of law- Laws should be fairly applied, especially those related to
human rights.
- Responsiveness- Institutions and procedures should meet all parties needs
on time.
- Quality of services- Delivering high quality services that meet citizen
expectations and needs.
Strategies and tools for more citizen centric governance are:-
- Re-engineering process
- Use of modern technology
- Right to information
- Citizens' charter
- Independent and timely evaluation of services
- Active citizens participation- public private partnership
- Grievances redressal Mechanisms
- Online portals and app
- Feedback and survey tools
- Open Data portals
- Community forums
- Mobile alerts
- Digital literacy programs
These tools aim to make government and community services more accessible and
efficient while encouraging active participation from citizens.
In conclusion, Citizen-centric approaches foster a healthier and more
collaborative relationship between citizens and their governing bodies. By
prioritizing the voices and needs of the community, these tools contribute to
more effective governance and vibrant , inclusive societies.
By focusing on these aspects, government can build trust with their citizens and
create more effective and sustainable policies and services
